A new kind of partnership for the good of our members — member service is no longer dependent on individual people.
Neuroliitto and Membri began their partnership to outsource the complete member service at the beginning of 2024. Neuroliitto consists of 25 member associations and serves around 10,000 members with multiple sclerosis or a rare neurological disease, as well as their close ones.
Neuroliitto was looking for a reliable partner to take care of member services on every business day. The aim was to provide consistent, expert service throughout the membership lifecycle and support member associations and staff in using their CRM system.
A reliable partner for the whole membership lifecycle
Membri’s long experience especially in association membership, register and billing services made it a natural choice for Neuroliitto. The partnership brings together knowledge of the organisation’s work, expert member service and everyday support for the system already in use.
“Based on the feedback we have received from our members, Membri has been able to serve them promptly and expertly in all matters related to the membership lifecycle from the beginning of our partnership.”
— Helena Ylikylä-Leiva, CEO of Neuroliitto
Service processes are refined together
Since the partnership began, Neuroliitto and Membri have developed the service processes together. The aim is to provide first-class service in every situation and channel, while making everyday work smoother for member associations and staff.
“Membri’s expertise in special member-service situations has given us many useful tools for developing the service experience. For members, this shows above all as faster service in different situations of change, and for member associations as expert system support.”
— Eila Niemi, Head of Associations at Neuroliitto
Cost efficiency without compromising quality
For Membri, the partnership with Neuroliitto has been an important step into a new field. It has given us the opportunity to learn more about the everyday lives of Neuroliitto’s members and the service processes of social and health-sector organisations.
“We have served professional associations in particular for more than ten years, but it has been wonderful to learn more about the everyday lives of Neuroliitto’s members and their service processes.”
— Tomi Kouva, CEO of Membri
Social and health-sector organisations generally face declining funding alongside growing demand for services.
“We have found a cost-effective solution to this difficult problem, so quality does not have to be compromised in the face of savings.”
— Tomi Kouva, CEO of Membri
Membri Oy is Finland’s only provider specialising in association member-service solutions. We serve more than 10 associations and almost 250,000 members through 12 specialists across all channels.
